Warranty and Legal

The manufacturer's warranty applies to all products sold by Canadian Barcode & Plastic Card Supply Inc. Under the limitations of that warranty all individual parts sold by Canadian Barcode have a warranty against manufacturing defects for a period of one year unless otherwise specified. If the manufacturer's warranty for specific parts is greater than one year, the warranty will be honoured by the specific manufacturer beyond the one year Canadian Barcode warranty period. Under the same limitations, all new systems built by Canadian Barcode have a warranty on parts and labour for a period of one year unless otherwise specified. This warranty covers only the systems built by Canadian Barcode. Any modifications or upgrades not performed by Canadian Barcode technicians will void the warranty on the whole system. There is a minimum charge of $50 for servicing units not built by Canadian Barcode. This warranty does not apply to network installations.

RETURNING PRODUCT
An RMA (Return Material Authorization) number is required for any merchandise to be returned to Canadian Barcode. Valid RMA numbers are issued only by the Customer Service Department technical staff. RMA merchandise may be carried in or shipped in to Canadian Barcode. To receive an RMA number, you must provide the following information:

    • Unaltered Canadian Barcode invoice pertaining to the particular RMA item
    • Unaltered copy of the Serial Number Log Sheet
    • Specific nature of the problem with the product(s)

SHIP-IN RMA
When you ship in defective merchandise, you must include copies of the above information and have the RMA number clearly displayed on the shipping label of all returned products. The RMA number must be printed on the label. DO NOT MARK ON, OR DEFACE THE MANUFACTURER'S BOX. Shipments not displaying a valid RMA number will not be accepted. It is advisable to pack the original in an outer carton to avoid being charged for a damaged box. Returned goods must be shipped freight and insurance prepaid. Shipments received with freight charges due will be refused. In all cases returned merchandise must be packed in original cartons with all manuals, cables, hardware and accessories. This specifically applies to products sold under "evaluation" terms. If all materials are not returned, Canadian Barcode will assess a charge of at least 15% of the purchase price for missing or damaged items. Ship-in returns may take from three (3) to two (2) weeks to turn around under normal conditions. Canadian Barcode will ship the return product back using the same or equivalent shipping method as the customer. Each item must include the following:

    • Detailed description of the problem
    • Invoice number, date and product serial number
    • Use the original manufacturer's packing
    • All returned RMA's must be as complete as you received the product
    • Do not write on box! You will be charged if box is not in re-usable condition. Double boxing is recommended.
    • RMA number on shipping label

Items that do not comply with the above procedure will be assessed a handling charge on an item by item basis.

WALK-IN RMA
Customers who hand carry their return merchandise must bring the original invoice and serial log sheet for each item they wish to return. Canadian Barcode HIGHLY RECOMMENDS THAT THE CUSTOMER RECEIVE AN ADVANCE RMA BY TELEPHONE OR BY FAXING THE NECESSARY INFORMATION. Otherwise, the RMA will be processed when the customer arrives at Canadian Barcode

RMA RESTRICTIONS
1. RMA's WILL NOT always be issued for items with apparent failure due to software incompatibilities.
2. RMA's WILL NOT be issued for reasons not covered by Canadian Barcode warranty conditions.
3. RMA's WILL NOT be issued for products which must be serviced at a manufacturers Authorized Service Center, or returned directly to the manufacturer for replacement or repair.
4. RMA's WILL NOT be issued for open software packages.
5. RMA's WILL NOT be issued for RAM chips, BIOS chips, or any other form of memory modules after 7 days.
6. RMA's cannot be issued for equipment with "intermittent" failures until those failures can be reproduced by Canadian Barcode technical staff.
7. Canadian Barcode reserves the right to fully test defective merchandise in order to duplicate the reported failure.
8. An unclaimed RMA will expire after 15 days of the RMA date.
9. There is a $10.00 fee per invoice if Canadian Barcode has to search customer files to find the corresponding paperwork.

REFUNDS
Refunds may be issued for items returned to Canadian Barcode within 30 days from the invoice date provided that the items and are in factory saleable condition with all original packing materials and documentation. A restocking fee of a minimum 15% of the purchase price will be applied to the items not conforming to the above conditions. Labour, shipping, and handling charges are not refundable. There are no returns/refunds on custom/special orders or plastic card equipment.

CREDITS
Credits may be issued for items returned to Canadian Barcode within 30 days from the invoice date provided that the items are in factory saleable conditions with all original packing materials and documentation. A restocking fee of a minimum 15% of the purchase price will be applied to the items not conforming to the above conditions. Returns will be credited at the invoice price. Labour, shipping, and handling charges cannot be credited. Your account must be current with no past due balances in order to receive a credit.

FINAL SALE
All sales are final after 30 days from Canadian Barcode invoice date of purchase.

DEFECTIVE MERCHANDISE
When a product becomes defective within the warranty period, we will assist in arranging for its repair, or we will replace the product with new or refurbished product of the same type or equivalent according to our vendor's warranty policy. Replacement parts will be warranted from the date of the original invoice or 30 days from the RMA date, whichever is greater. Some merchandise must be serviced only at the manufacturer's Authorized Service Centers, or returned directly to the manufacturer for repair or replacement, and WILL NOT BE EXCHANGED AT CANADIAN BARCODE UNLESS WE RECEIVE AUTHORIZATION FROM THE MANUFACTURER. Canadian Barcode will warrant all products according to the warranty limitations of the vendors. Please call your sales person for warranty statements on specific products.

Please notice that most manufacturers will charge a fee if no fault is found with the returned product. This charge is usually between $40 and $115.

SOFTWARE
Only the manufacturer's warranty applies to software. Open packages of software may not be returned to Canadian Barcode for refund, credit or exchange unless authorized by the software vendor. Please be sure that you have checked the package and verified what you have received is the correct type and version before opening. Read the software licensing agreement before using. We will not be responsible for wrong shipments once the package has been opened.

TECHNICAL SUPPORT
Canadian Barcode has made a firm commitment to our customers to provide unparalleled service and support. Our highly specialized support team is standing by to help resolve your technical problems. Our technicians require our customers to identify themselves by providing either their original invoice or account number. The same applies to phone-in technical support.

SPECIAL ORDERS
SPECIAL ORDERS are NOT eligible for refunds or credit.

VOIDED WARRANTY
Unauthorized repair or modification of products, other than adjustments specified in the product manual, or written instructions from the manufacturer or Canadian Barcode technical staff will void both and the manufacturer's warranty. This includes Canadian Barcode soldering or cutting traces on boards, opening of hard drives, or performing internal adjustments on monitors. Customer abuse including inadequately packing products for shipment will void all warranties.

LIMITATIONS ON LIABILITY
Canadian Barcode disclaims all liability for, and customer specifically waives all rights to any special, incidental or consequential damages, including any damages to property or any damages resulting from loss of data, profit, or goodwill, which customers might suffer directly or indirectly as a result of any breach of any warranty, representation or covenant by Canadian Barcode, the manufacturer, or Canadian Barcodes' suppliers. Canadian Barcode is not responsible for the integrity of data on storage devices (hard disk drives, tape drives, floppy diskettes, etc.). WE STRONGLY RECOMMEND that our customers backup their data before bringing systems in for diagnosis or repair. The contents of this document supersede all other previously published documents by Canadian Barcode , and Canadian Barcode polices are subject to change without prior notice.